Return Policy
& Shipping

• Items that are damaged in transit, or are not to your satisfaction, will be replaced.
• If you wish to return your wine within 30 days and opt out of reordering, you will be credited less shipping costs.

• If your order has returned to our warehouse due to damage or an error on the part of the shipping carrier, we will re-ship it at no cost to you.
• If your order has been returned after three unsuccessful delivery attempts or incorrect address, re-shipping fees will be charged to the credit card on file.

Please also be aware that we can only redirect shipments within the same state due to tax/ compliance statuses. If your order has already shipped and you:

1. Want to make a change to the shipping address, or
2. Want the order to be held for future delivery (up to 14 days), please be aware that our carriers charge a $20 per package fee for these requests and this cost will be passed onto you.

Please be aware that our carriers charge a $20 per package fee for these requests and this cost will be passed onto you.

• We can ship non-wine items to all 50 States, but wine shipping law vary from state to state.
• Plata can ship wine to these states: AR, AZ, CA, CO, CT, FL, GA, IA, IL, KS, LA, MA, MN, MO, NC, NE, NM, NV, NY, OH, OR, PA, SC, TX, VA, VT, WA.
• A person 21 years of age or older must be available to sign for every wine package.
• Wine cannot be shipped to a P.O. Box. For these reasons, please consider shipping to a business address.

Due to to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with the next available vintage.

• 6-11 bottles- Western States $20, All Other States $30
• 12+ bottles- Western States $15 All Other States $20
• After payment is received, orders ship within 1 week.
• Ground shipping takes 1-2 weeks once wine is shipped.